Case Study: University of Regina
In 2007, the University of Regina was at a cross roads. Customer complaints about photocopier and printer reliability, print quality, and cost were continuing to spiral out of control. In addition, the responsibility for photocopiers fell under Printing Services, which was financially responsible to Ancillary Services, and printers were each individually owned by the faculties and departments. End users were confused as to whom they contact for repairs, paper, and supplies for their devices. In addition, the old card based system used to administer and manage the copier fleet was well past its life cycle (it was purchased used from the University of Chicago in 1989!) and also in need of replacement as most of the hardware and even the software were now obsolete. Finally, to conclude the perfect storm, the lease on their fleet of 95 copiers was up for renewal.
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